Established in 2010, Emgraft Systems is a private limited company that focuses on creating enterprise-grade solutions based on open source applications. It has served organizations and enterprises to increase their competitive advantage and effectiveness through innovative technological advancements. It offers customers expertise in improving their services by tapping its resources. Emgraft Systems possesses vast knowledge and experience in hardware, software and communication technologies. Additionally, we have strong vendor relationships with leading technology companies involved in networks, storage, servers, communications and security. Emgraft targets to develop new and better enterprise business solutions to support business requirements. To this end, we have resolved to take on the challenging needs of organizations, large and small, across all industries worldwide and help achieve business results faster. Many software solutions are available in the market but we offer a different and dedicated approach. We believe in the principle of creating Enterprise Business Solutions that are both easy to implement and user-friendly at affordable prices. We strive to provide good advice, excellent support, and easy-to-use, robust and reliable end-to-end solutions. This results in on-time projects completion with the lowest Total-Cost-of-Ownership.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases