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Job Description|| Customer Service|| Kuala Lumpur|| Any Fresher, Any Experience

Keywords / Skills : Customer Service, Customer Care, Customer Support, Customer Service Executive, Customer Care Executive

0 - 5 years
Posted: 2019-01-31

Industry
Telecom
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive
Posted On
31st Jan 2019
Job Description
Hi,
Greetings from Nityo InfoTech!!

Hope you are doing well 

I would like to share a job opening with you in case you are looking for a change, please find the job details below with our MNC client.

Do share with your friends and colleagues.

JOB DESCRIPTION
JOB TITLE : Customer Experience Specialist – Mandarin Speaker
Job Location : KL
Duration : Permanent
Salary : RM 3800 - 4800 (based on qualification and experience of the candidate)
Shifts : Rotational

Responsibilities:
• • Provide friendly and efficient service to the travel community of our client.
• • Be a first point of contact to handle and resolve customer complaints.
• • Respond professionally to inbound phone calls, including urgent situations.
• • Identify and escalate issues appropriately.
• • Compose thoughtful and accurate messages or customize prepared responses to customer emails.
• • Research information and troubleshoot problems using available resources.
• • Arbitrate in situations between users.
• Monitor and control numerous concurrent tasks in tandem.
• Proactively and independently work to meet targets and goals.
Requirements
• • Patience, empathy, and a unique ability to manage stress.
• • Skilled and eloquent in writing.
• • Strong communication and interpersonal skills.
• • Ability to work under pressure and adapt quickly to adverse situations.
• • Technical aptitude and the ability to pick up new technology quickly.
• • Must be a native Mandarin speaker and be fluent in English
• • Must read/write in simplified Chinese and English
Bonus Skills
• • Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies.
• • Familiarity with ticketing systems.
• • Experience with policy work, or help resource project management
• • Previous, demonstrable experience with creation of online help resources
• • Early adopter of technology.
Benefits
• • Very competitive base pay
• • Performance incentive
• • Paid time off
• • Insurance
• • And much more…

If interested please share your resume at neha.pandey@nityo.com or can Whatsapp/ Line +918373982582.

Thanks & Regards
Neha Pandey
Executive -Technical Resource
neha.pandey@nityo.com
www.nityo.com



About Company

Nityo Infotech Corporation is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo Infotech has operations in 11 countries with 16 offices across globe includes US, Europe and Asia. Its portfolio of solutions and services includes outsourcing, system integration, Application Software development, IT consulting and Quality Assurance & Training. Nityo provides services to several clients located across the world, including many Fortune 1000 and Global 2000 companies, in the commercial, industrial and government sectors - across key vertical markets, like financial services, Manufacturing & Semiconductor, life sciences and healthcare, telecommunications and utilities, Top notch System Integrators, and independent software vendors. Nityo is a SAP Service Partner & also has created Center of excellencefor PeopleSoft technologies in their offshore devolpment centers in Singapore & India. Visit us @ www.nityo.com to know more about us..
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