Responsibilities: • • Provide friendly and efficient service to the travel community of our client. • • Be a first point of contact to handle and resolve customer complaints. • • Respond professionally to inbound phone calls, including urgent situations. • • Identify and escalate issues appropriately. • • Compose thoughtful and accurate messages or customize prepared responses to customer emails. • • Research information and troubleshoot problems using available resources. • • Arbitrate in situations between users. • Monitor and control numerous concurrent tasks in tandem. • Proactively and independently work to meet targets and goals. Requirements • • Patience, empathy, and a unique ability to manage stress. • • Skilled and eloquent in writing. • • Strong communication and interpersonal skills. • • Ability to work under pressure and adapt quickly to adverse situations. • • Technical aptitude and the ability to pick up new technology quickly. • • Must be a native Mandarin speaker and be fluent in English • • Must read/write in simplified Chinese and English Bonus Skills • • Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies. • • Familiarity with ticketing systems. • • Experience with policy work, or help resource project management • • Previous, demonstrable experience with creation of online help resources • • Early adopter of technology. Benefits • • Very competitive base pay • • Performance incentive • • Paid time off • • Insurance • • And much more…
If interested please share your resume at firstname.lastname@example.org or can Whatsapp/ Line +918373982582.
Nityo Infotech Corporation is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo Infotech has operations in 11 countries with 16 offices across globe includes US, Europe and Asia. Its portfolio of solutions and services includes outsourcing, system integration, Application Software development, IT consulting and Quality Assurance & Training. Nityo provides services to several clients located across the world, including many Fortune 1000 and Global 2000 companies, in the commercial, industrial and government sectors - across key vertical markets, like financial services, Manufacturing & Semiconductor, life sciences and healthcare, telecommunications and utilities, Top notch System Integrators, and independent software vendors. Nityo is a SAP Service Partner & also has created Center of excellencefor PeopleSoft technologies in their offshore devolpment centers in Singapore & India. Visit us @ www.nityo.com to know more about us.....
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases