We have open positions in Kuala Lumpur for English Language Content Review Analyst.
Key Qualifications/ Skills â¢ Strong read and write skills in English is a must â¢ Above-average typing skills is a must â¢ Ability to work analytically within a problem-solving environment â¢ Detail orientation and client focus â¢ Passionate about the internet â¢ Flexibility in work schedule â¢ Able to adapt to change
Working Conditions â¢ Cyclical work shift including work hours at night and working on weekend â¢ Overtime may be required â¢ May review objectionable contents in a form of audio or videos which are related to Content. â¢ role is to content which includes ( Harmful Content/Sexual Content/Harassment Content/Hate Content/Violence Content etc)
The candidate should be able to working on Night Shift, Rotation Shift, Overtime and Public Holiday. (Shift allowance applicable)
Interested candidates, kindly fill the details below and send your updated resume.
Able to work shift : Notice Period: Total years of Working Experience: Current location :
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases