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Job Opening for Customer Service(Technical)

Keywords / Skills : "customer service", Customer Support Executive, Customercare executive, Technical support executive, Customer support representative, Customer support officer, Helpdesk, IT Support, Technical Support, IT Helpdesk Support, Hardware

0 - 5 years
Posted: 2019-04-18

Job Description
Customer Care Executive will be responsible for all the aspect of customer service activities. These include to handle overall regional product/services general inquiries, purchase/reload transaction status inquiries, account issue, game merchant inquiries, payment channel issue inquiries and all others product/service following the company’s Term of Service and Policies.

Roles and Responsibilities:

• Handle incoming inquiries, through various support channels, on product, promotions and general questions.

• Deliver customer satisfaction through excellent service quality with required service level to meet the goals and objectives

• Solve problems and analyze accurately with appropriate speed

• Functional understanding of contact centre operations

• Functional understanding of business principles and operations

• A demonstrated commitment to the call centre values

• High tolerance level and ability to handle various changes and needs of operations

• Ensure diligent follow up and fulfill promises made to customer / internal functions • Establish and maintain good relationships with customers

Requirements:

• SPM / STPM / Diploma with min 1 years related experience

• Proven people skills in a similar environment to call center is desirable

• Fluent in English and one other Asian language (speaking, writing, reading)

• 2+ years of experience in field of customer service is required

• Moderate or strong interest in online/console/mobile games preferred

• Able to understand games from a gamer’s perspective and give in depth gaming troubleshooting are preferred

• Able to work independently with minimal supervision

• Excellent interpersonal skills with flexible approach to working in a team

• Good oral and written communication skills

• Have a flexible schedule, including the ability to work shifts and weekends

• Computer literate – MS Office Applications, Basic knowledge of Internet

• Applicants should be Malaysian citizens or hold relevant residence status

If interested kindly share your resume to yuva.s@terrabit-consulting.com or suzanna.r@terrabit-consulting.com with the below mention details

Total experience:

Current salary:

Expected salary:

Notice Period:

Regards

Terrrabit consulting SDN BHD.



About Company

Terrabit Consulting Group is one of the leaders in the IT Consulting industry across Asia Pacific. Founded in 2009, Terrabit Consulting began its operations in Singapore as a Software Development company. With time, the robust client base and growing demand for various IT services in different parts of Asia sparked the expansion of Terrabit. Currently, Terrabit has offices in Singapore, Malaysia, Hong Kong, India and Australia, with a new office commencing soon in Dubai to cater towards the Middle Eastern market. Moreover, Terrabit is ethnically and racially diverse, with employees of more than 30 different nationalities working across the region.

Terrabit Consulting has been ranked as one of the "50 Best Companies to Watch 2018"​ by The Silicon Review:
https://thesiliconreview.com/magazines/the-premier-global-it-and-ites-provider-terrabit-consulting-is-transforming-the-digital-thinking-into-action/

Terrabit Consulting has also been rated as one of the "25 Most Promising IT Services Solutions Providers - 2017"​ by APAC CIO Outlook:
https://it-services.apacciooutlook.com/vendor/terrabit-consulting-enabling-successful-and-timely-project-implementations--cid-1605-mid-90.html
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