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Job Opening for - Japanese(Native) Speaker

Keywords / Skills : Japanese Language, Japanese Language Expert, Japanese Language Specialist, japanese

0 - 1 years
Posted: 2018-12-20

Job Description
• Minimum 1 year experience in Customer Service or Service Desk

• Must be willing to work in 24 X 7 shifts.

• Problem solving skills; resourceful and effective decision making.

• Strong verbal and written communication skills.

• Ability to multiple task affectively & ability to work independently.


Responsibilities:
• Participates in design of call monitoring formats and quality standards.

• Performs call monitoring and provides trend data to operation teams.

• Uses quality monitoring data management system to compile and track performance at team and individual level.

• Provides actionable data to various internal support groups as needed.

• Coordinates and facilitates call calibration sessions for call center staff.

• Provides feedback to call center team leaders and managers.

• Screens incoming and outgoing calls to ensure quality, customer service, and adherence to the policies and procedures of the organization.

• Provides feedback to assist in the creation of performance improvement goals and the development of training programs.



About Company

Expora Data base consulting Services


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