• Primarily responsible for basic review of content and Ad policies and addresses issues assigned to them via the ticketing systems, via Chat or Email channels.
• Accountable for reviewing Ads and Content, troubleshoot issues per process specifications, perform policy review of tagged content for compliance to preset standards.
• Sometimes required to use some level of judgement in defining solutions, adapt existing process and methods to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution.
• Work on simpler workflows which are relatively easy to train on and require less degree of judgment in performing the required tasks.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases