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Job Opportunity || Customer Service Represntative || Malaysia

Keywords / Skills : Customer Service Executive (Voice)

2 - 7 years
Posted: 2018-12-13

Customer Service/Call Centre/BPO
Customer Service Executive
Posted On
13th Dec 2018
Job Description
Greetings from Nityo !!
Please find the below details and JD for Operation Telecom Lead with Leading MNC.
To know about us please visit :
We are an Multinational IT consulting MNC, Currently in 19 countries with an employee strength of 10000+

Job role: Customer Service Representative

Location: Kuala Lumpur
Responsibilities and Accountabilities
• Provide order processing data entry for requests from customers to place and manage orders, provide pricing and delivery information, and additional requests, by phone, fax, email, and EDI transactions.
• Respond to inquiries in a manner which meets high quality, productivity and other performance standard in accordance with company requirements and customer needs
• Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines. Attempt to troubleshoot customers' problems. Inform supervision/management of all unresolved complaints
• Document customer transactions accurately in Oracle. Ensure pricing approval process is supported and works in compliance to Customer Service policies and procedures.

Thanks & Regards
Rahul Mittal
Executive Technical Recruiter
Desk Phone: +60-392129529
email: | website:

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