This is Shy from Quess Phils. I would like to ask if you are presently exploring for a new job opportunity. We have an opening for the Programmer role in Makati with regular working schedule from Mondays to Fridays. Looking for atleast with 2.5 years and above relevant experience and who can start asap. Kindly send your most updated cv and indicate your expected salary. Thank you and have a great week ahead!
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases