Anchor Search comprises of leading IT and Banking sector recruitment specialists for the APAC region. Every Anchor Search recruitment consultant has ten years experience as a minimum. Our scope is to recruit locally and globally, and we have a talent pool which exceeds 40,000 candidates in the IT and banking sectors.
Established in 2014 our aim is to fulfill a gap in the recruitment market. Drawing upon our vast experience, we create long term business relationships with our clients, which is why we are considered to be the "leading Executive search" for IT recruitment in the APAC region.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases