Boxcent Global Sdn Bhd is an established company specializing in construction works which consists of internal fit-out, renovation of the existing interior solutions and renovation turnkey. We also provide project management services in term of architecture as well as interior design services whereby we apply best practice techniques to managing projects on your behalf and we work closely with you to achieve the best results
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases