Key activities and deliverables
• Operationally manage and support the Security infrastructure.
• Provide 2nd level support.
• Communicate directly with the end customers and/or partners regarding incidents and requests utilizing
phone, email, web services, or ticketing system.
• Maintain Inventory of assets, software and hardware.
• Perform all administrative processes and procedures to ensure that the solutions and components meet agreed SLAs for availability and performance.
• Be responsible for platform installation, daily administration, technical support and in maintaining consistent configuration according to established Change Management process.
• Proactively monitor systems and platforms for performance, availability and capacity management and ensure that the solution and component escalations are minimized.
• Ensure high level of customer satisfaction in promptly fulfilling requests, resolving incidents and managing changes.
Job skills required
• Complete tasks and assignments with a strong customer focus and a highly responsive service delivery and support ethic.
• Excellent coordination, organizational and communication skills.
• International mindset with clear goal orientation.
Qualifications and experience required
• Bachelor’s degree in computer science, engineering or business field, or equivalent experience.
• ITIL Service Management certification (Foundation required, Practitioner and experience strongly preferred).
• Security certifications (CISM, CISSP, etc.) are an advantage.
• 3-5 years’ experience with proven track record of working in a major, global organization preferably in a regulated industry.
• 3-5 years of technical experience supporting security tools (Firewall Management, IDS, IPS, Vulnerability management, Juniper).
• Strong understanding of Security concepts, trends and best practices and working experience in qualified and validated environment.
• Strong hands-on technical security skills, operational background, and working experience with security technologies and underlying infrastructure is an advantage.