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Korean Speaker || IT Support

Keywords / Skills : "it support", "technical support", helpdesk, Service Desk, IT helpdesk, IT service desk, Service desk analyst, Technical helpdesk

0 - 5 years
Posted: 2018-08-01

Job Description
Accountable for:
24x7 single point of contact and first line support
Providing front line customer service, owns and monitors customer satisfaction
End to end Incident Management process
Part of request fulfilment process and delivery process
Proactive and Preventive monitoring
Providing internal/external users with updates and acting as first point of escalation
Logging, categorizing and prioritizing incidents/requests, updating cases history, triaging and managing cases through to closure (end to end ownership)

Responsible for:
• Invoking major Incident Management Process when needed
• Identifying knowledge gaps, updating knowledge scripts and self-help guides for the customer
• Ensuring and escalating if the inventory of components is incomplete and/or out of date
• Providing and managing onsite support (for incident resolution but also new installations and any other type of order)

Requirements:
• Good Communication skills (verbal and written)
• Problem Solving
• Basic IT Troubleshooting
• Cisco Knowledge or experience
• ITIL and SLAs knowledge and understanding
• Customer Orientated
• Attention to detail
• Quality Control


About Company

Nityo Infotech Corporation is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo Infotech has operations in 11 countries with 16 offices across globe includes US, Europe and Asia. Its portfolio of solutions and services includes outsourcing, system integration, Application Software development, IT consulting and Quality Assurance & Training. Nityo provides services to several clients located across the world, including many Fortune 1000 and Global 2000 companies, in the commercial, industrial and government sectors - across key vertical markets, like financial services, Manufacturing & Semiconductor, life sciences and healthcare, telecommunications and utilities, Top notch System Integrators, and independent software vendors. Nityo is a SAP Service Partner & also has created Center of excellencefor PeopleSoft technologies in their offshore devolpment centers in Singapore & India. Visit us @ www.nityo.com to know more about us.....
About Recruiter
nityo infotech
Sr. IT Recruiter
Nityo Infotech Services Pte. Ltd.
...
Skills I hire for IT Software Services, IT Infra, SAP
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