• Incident Management, Service Request fulfillment, Reporting, Monitoring and Healthcheck activities, Governance & Reporting, Major Incident Management.
• Associates with basic ITIL knowledge (Foundation Level) and have hands-on experience with Incident Management.
• MIM (Major Incident Management), Problem Management & basics of Change Management.
• Well versed with L1, L2 Application Support environment which will include basic knowledge of 3 tier client-Server technology, Basics of Unix, Database and Middleware technologies.
• Have worked in client facing environment where candidate need to interact with client precisely w.r.t to IM, MIM, PM.
• Strong SQL, Unix experience
• Major Incident Management, Problem Management, Governance and Reporting, SWOT Analysis, Shift Left..