L1.5 Application Support

Job Summary

Company
Cognizant Technology Solutions Asia Pacific Pte. Ltd
Industry
Insurance
Location
Selangor
Years of Experience
2 - 9 years
Function
• IT • Banking, Insurance & Financial Services
Posted On
20th Nov 2018
Skills
L1,L2 Application Support,L2,Application support,L2 support,problem management, Unix, SQL, Incident Management

Job Description:

• Incident Management, Service Request fulfillment, Reporting, Monitoring and Healthcheck activities, Governance & Reporting, Major Incident Management.

• Associates with basic ITIL knowledge (Foundation Level) and have hands-on experience with Incident Management.

• MIM (Major Incident Management), Problem Management & basics of Change Management.

• Well versed with L1, L2 Application Support environment which will include basic knowledge of 3 tier client-Server technology, Basics of Unix, Database and Middleware technologies.

• Have worked in client facing environment where candidate need to interact with client precisely w.r.t to IM, MIM, PM.

• Strong SQL, Unix experience

• Major Incident Management, Problem Management, Governance and Reporting, SWOT Analysis, Shift Left..

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About Us:

Cognizant is a global leader in business and technology services that helps Clients bring the future of work to life – today – in a business environment that is being transformed by accelerating globalization, virtualization, and the shift toward cloud technologies.

We continuously seek the “best and the brightest” when we recruit new employees, and we’re consistently an “employer of choice” at leading engineering and business schools around the world. Our domain industry specialists have well-established backgrounds working with companies in the industries we serve.

Our teams and their talent are a principle reason that we consistently outperform the competition.


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