Accion Labs is a global Innovation-centric organization with 100% focus in the emerging technologies offering Business Innovation services, Strategic consulting, and full-lifecycle implementation services to our clients. We have experience in a range of products – consumer facing products, enterprise products, infrastructure products, EAI/ESB/BPM products.

Accion Labs suite of services aim to meet the unique requirements of organizations, from business consulting, developing custom solutions (Software Engineering), implementing packaged solutions (Application Implementation), to outsourcing and managing applications. We are a rapidly growing, highly competitive and responsive organization with professional management, strong technical and financial resources and deep commitment to fully serve its clients in Singapore, Malaysia, India, Dubai and USA.
Opportunities abound when you work @ Accion Labs, a World-Class Software Solutions and Service Provider.

We are always looking for professional who possess an ability to Think out of the box, the ability to evoke that Entrepreneurial streak residing somewhere within themselves and If you have outstanding skills, high energy, and like to work in a team environment with peers and customers to talk about and of course have what it takes we"d love to hear from you.
Email your resume to careersinsingapore@accionlabs.com


Job Summary
Company
Accion Labs Pte Ltd

Location
Singapore

Experience
5 - 13 years

Keywords/Skills
Java, J2ee, application support

Education:


Function:
IT

Role
Technical Support Engineer

Industry
IT/ Computers - Software
L2 / L3 Support (Java /J2EE)


JOB SCOPE

• Provide level 2/3 application support
• Field incoming incident tickets from end users to resolve application issues.
• Provide root cause analysis techniques to determine cause and resolve complex system issues.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Work with onsite/offshore teams across multiple technologies/applications.
• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Actively participate in Production issues calls.
• Knowledge on Shell script language.
• Having banking domain functional experience.
• Identify and learn appropriate software applications used and supported by the organization.

JOB REQUIREMENTS
• Bachelor’s Degree in Computer Science, Information Systems or equivalent the field.
• Java developer roles and responsibilities include managing Java/Java EE application development while providing expertise in the full software development lifecycle, from concept and design to testing.
• Minimum of 5 years work experience in prod application support or equivalent using problem resolution and root cause analysis techniques.
• Experience with web services.
• Strong analytical and problem solving skills, and experience applying these skills to resolve issues.
• Able to function effectively in a fast paced environment, handle multiple tasks simultaneously, and able to prioritize effectively in order to meet deadlines.
• Experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Experienced in writing complex SQL queries including various joins.
• Tuning SQL queries to improve the performance is a bonus point.