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Lead Systems Engineer (Microsoft Windows)

Keywords / Skills : Security technologies  i.e. Cisco ACE/FWSM, ASA, IP tables, ACL etc.) Network and Systems hardware platforms  Cisco routers and Switches  Server Load balancer

5 - 8 years
Posted: 2018-11-12

Singapore (Candidates authorized to work in the above mention countries are also eligible to apply)
IT/Computers - Hardware
IT/Computers - Software
Internet Service Provider
Technical Support Engineer
System Administrator
Network Administrator
Security Analyst
Posted On
12th Nov 2018
Job Ref code
Job Description
An US MNC located in town seeks Lead Systems Engineer (Microsoft Windows) - 1 year contract 
The Support Engineer will work within one of the two defined technology based teams that are Operating System platform specific.

Microsoft Platform:

 Windows Server

 Active Directory

 Clustering


 VMWare

 Citrix


 Identify, resolve, and/or escalate hosting issues according to procedural documentation and training

 Creative problem-solving to identify the source of problems

 Create or update documentation including network diagrams, procedures, and policies to ensure consistent support of Client environments

 Through Client consultation, realize growth opportunities for production Client environments.

 Provide proactive support to maintain customer hosted environment stability

 Provide guidance to adjacent support tiers to assist in resolution of complex network, system and security incidents

 Provide and obtain timely updates to/from relevant parties (internal and external)

 Partner with the Problem Management Centre to reduce re-occurring incidents

 Provide consultative assistance to the Operations Centre during off hours as needed

 Review system and network configurations with Service Delivery to ensure successful implementation of services into production

 Perform incident trend analysis to promote a stable solution within the environment.

 Other duties as assigned

Required skills:

 Previous Operating Systems support experience in enterprise, IT or service provider environment

 Hands on experience including but not limited to:

o Administration of Microsoft Operating Systems (2003-2016)

o Administration of Common Windows operating system components (IIS, AD, DNS, RDS, etc.)

o Administration of Hardware and firmware exposure to physical systems environments (HP, Egenera, etc.)

o Administration of VMWare environments

 A commitment to delivering a superior Client experience through direct interaction with Clients during support and change management

 Ability to quickly adapt to advancing technologies and procedural changes

 Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution

 Ability to coordinate and communicate effectively with other technologists and business partners to maintain high service levels in a demanding environment

 Ability to work well in team environment and independently

 Ability to manage one’s own time and prioritize tasks accordingly

 Excellent verbal, written and analytical skills

 Fluent in Chinese an advantage

Education or Equivalent Experience:

 Bachelor’s degree or equivalent education in related fields

 More than 7 years of experience in systems support role

 Experience with PowerShell and/or other scripting languages and/or web development technologies like HTML, XML, Java, Python

 Familiarity HP Server Automation or equivalent

 MS SQL Database administration

 Familiarization with SAS-70 and ITIL guidelines and practices

 Technical certifications in areas of expertise

 Project Management experience

 Certificates of training in associated fields/equipment

Preferred Experience:

 Hands on experience with one or more of the following:

o Security technologies

 Virtual and physical security technologies (i.e. Cisco ACE/FWSM, ASA, IP tables, ACL etc.)

 Intrusion detection support and analysis

o Network and Systems hardware platforms

 Cisco routers and Switches

 Server Load balancers (F5, Cisco ACE, A10)

o Experience diagnosing complex issues through packet capture analysis (Wireshark, tcpdump, snoop,
Interested applicants, kindly email detailed resume to and cc to

About Company

PrimeStaff Group was incorporated in 1994 with the sole objective of providing quality services in recruitment and human resource management and development. Since then, the company has grown organically into a specialist provider of permanent, contract, temporary and outsourced recruitment solutions. With over a decade of experience in Singapore, we operate across the public and private sectors, dealing from permanent positions, contract roles to temporary assignments.

Assisting jobseekers and employers, PrimeStaff’s regional expertise spans across the Asia Pacific region.

Our aim is to give employers quality staffing and individual candidates greater opportunities to succeed in their careers through a broad range of contacts and value-added expertise.

We have succeeded in transforming a conventional business concept into one that embraces technology, without sacrificing that all-important personal touch.

At PrimeStaff, we’re passionate about people.

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