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Level 1 Network Engineer - Up to 4.5K

Keywords / Skills : Network Engineer, Network administrator, Networking, Cisco Certified Network Associate, CISCO, LAN, WAN, Router, TCP / IP, LAN WAN, LAN Switching, JNCIA

2 - 6 years
Posted: 2019-04-04

Malaysia, Singapore
IT/Computers - Software
System Analyst/Tech Architect
4500 - 4800 SGD
Posted On
4th Apr 2019
Job Description
  • Strong understanding of corporate infrastructure and to be able to initiate investigation of issues that affect a client's ability to maintain a static reliable connection
  • Understanding of customer topology and potential work-around scenarios to mitigate

    client impact. 
  • Modify and create work instructions or Recipes to prepare for similar impacting events

    and allow for a quicker response. Constantly review work instructions for accuracy and

    solicit improvements through second level support groups. 
  • Ability to communicate effectively throughout the incident management process to

    ensure that all communications are timely and accurate, as per documented process 
  • Follow documented support procedures, managing each issue through resolution or

    turnover in order to maintain established service levels. 
  • Track update and resolve all assigned incidents, changes and problem reports in the

    incident management system, ensuring that documentation is thorough, accurate and

    meets a standard of high quality. 
  • Properly escalate incidents in a timely manner per support guidelines and procedures. 
  • Proactively monitor, recognize, analyze, isolate and/or resolve documented hardware
    and software problems utilizing a variety of hardware and software testing tools and
  • Liaise with L2 support groups and/or development groups to collaborate on the
    resolution of incidents. 
  • Support project schedules and changes. 
  • Maintain technical skills through participation in ongoing training. . 
  • Responsible for the internal and external communication of issues to management, other
    internal support groups, and the customers via pages, email broadcasts or phone. 
  • Should have a strong understanding of transaction message flow and the different types
    of exceptions that can be encountered resulting in cardholder impact 
  • Incident bridge stewardship in support of timely resolution of internal issues.
  • At least Bachelor's degree or equivalent experience 
  • ITIL certification or Cisco Certified Network Associate (CCNA) or higher is added advantage.
  • At least 2 years of experience working as an Operations support Analyst, or equivalent first or second level network support experience
  • Knowledge of data-center and wide-area-network routing/switching, tunneling, security operations/engineering, MPLS and Ethernet carrier transports, WiFi
  • Knowledge of Solarwinds, NetCool or other fault monitoring toolsets
  • Knowledge of BMC, ServiceNow or other incident and change management tools
  • Broad knowledge and background on TCP/IP, MPLS, WAN, and LAN technologies.
  • Good working knowledge on Cisco 65xx/72xx/76xx, Nexus 5k/7k/9k & FEX, Bluecoat proxy, F5 load balancers
  • Sound understanding and working knowledge of routing protocols such as BGP, EIGRP and OSPF.
  • Ability to interpret firewall logs and look for specific permission or denial of a source IPs to a specific destination in support of troubleshooting
  • In-depth understanding of all proprietary as well as industry standard tools to support monitoring and response for client and brand issues.
  • Excellent verbal/written communication, organizational skills, ability to prioritize constant changing work load to meet business demand.
  • Good interpersonal skills and ability to work as a high performing team.
  • Use sound judgment in determining priorities and enlisting support of other internal groups to prevent any compromise to business or client service level agreements.
  • Proper escalation to support groups based on criticality and exposure.
  • MS Office suite proficiency
EAP No. R1548171

EA License No. 95C5411

About Company

PrimeStaff Group was incorporated in 1994 with the sole objective of providing quality services in recruitment and human resource management and development. Since then, the company has grown organically into a specialist provider of permanent, contract, temporary and outsourced recruitment solutions. With over a decade of experience in Singapore, we operate across the public and private sectors, dealing from permanent positions, contract roles to temporary assignments.

Assisting jobseekers and employers, PrimeStaff’s regional expertise spans across the Asia Pacific region.

Our aim is to give employers quality staffing and individual candidates greater opportunities to succeed in their careers through a broad range of contacts and value-added expertise.

We have succeeded in transforming a conventional business concept into one that embraces technology, without sacrificing that all-important personal touch.

At PrimeStaff, we’re passionate about people.

EA Licence No.95C5411
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