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Level 2 Applications Support - Transaction Banking (Malaysian Only)

Keywords / Skills : Hitachi eBworx TBS product or eBworx Cash Management System

3 - 5 years
Posted: 2018-10-17

Industry
IT/ Computers - Software
Function
IT
Role
Technical Support Engineer
Posted On
17th Oct 2018
Job Description
• Attends to technical problems/issues/incidents related to some Banking applications through onsite support, email, chat and phone.

• Provides assistance in diagnosing Application problems and providing solutions to resolve a technical problem/issue/incident.

• Applies troubleshooting techniques, tools and procedures to identify problems, investigate causes and recommend solutions to fix the problems/issues/incidents.

• Gives advice to customers/users on how to fix the problems/issues/incidents.

• Monitors problems/issues/incidents to ensure that these are completely resolved.

• Assists in fulfilling ad-hoc and enhancement service requests by running reports, implementing the solution, performing system integration testing, and assisting users in performing user acceptance testing.

Mandatory with - Hitachi eBworx TBS (transaction banking) product or eBworx Cash Management System


About Company

About Xchanging Malaysia
Xchanging Malaysia combines the world-class practices from Xchanging and Malaysia’s fastest growing 4G mobile network from YTL, to deliver cutting-edge and innovative Technology offerings.
Focuses on High-End IT Outsourcing, System Integration, Infrastructure Management and Cloud-based Technology offerings
Xchanging Asia Pacific and YTL Communications formed a 50:50 Joint Venture in March 2012, forming Xchanging Malaysia Sdn Bhd
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