Description: We are looking for a reliable logistics manager to be responsible for the overall supply of cold chain management. Logistics manager responsibilities include organizing and monitoring storage and distribution of goods. The goal is to manage the entire order cycle so as to enhance business development and ensure sustainability and customer satisfaction. Responsibilities
Strategically plan and manage logistics, warehouse, transportation and customer services
Direct, optimize and coordinate full order cycle
Liaise and negotiate with suppliers, manufacturers, retailers and consumers
Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
Arrange warehouse, catalog goods, plan routes and process shipments
Resolve any arising problems or complaints
Supervise, coach and train warehouse workforce
Meet cost, productivity, accuracy and timeliness targets
Maintain metrics and analyze data to assess performance and implement improvements
Comply with laws, regulations and ISO requirements Requirements
Proven working experience as a logistics manager
Record of successful distribution and logistics management in a cold chain distribution will be an added advantage
Demonstrable ability to lead and manage staff
Proficient in standard logistics software
Excellent analytical, problem solving and organisational skills
Ability to work independently and handle multiple projects
BS in Business Administration, Logistics or Supply Chain
Self motivated, matured and passionate Male Age between 35 to 45
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases