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Looking for Quality Analyst-Japanese Speaker

Keywords / Skills : "Customer Support", "Japanese", "Japan", "Quality Assurance", "Quality Control", "Service Desk"

1 - 6 years
Posted: 2018-12-06

Job Description
Roles and Responsibilities:

· Conduct Error Analysis

· Conduct Transaction quality audits

· Provide Transaction Quality Metrics

· Provide Feedback and suggestions for improvement

· Publish Dashboards at defined intervals

· Conduct Root Cause Analysis for Process Deviations

· Drive Quality Initiatives

· Provide data inputs to internal stakeholders

· Flexibility and Availability for any ad-hoc business requirement

· Ensure Confidentiality, Availability and Integrity of Data

About Company

Tech Mahindra

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