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Looking for Trainer _ Kuala Lumpur

Keywords / Skills : Trainer, Training, "Call Center Trainer", Corporate Trainer

1 - 6 years
Posted: 2018-08-30

Job Description
• Responsible for listening to and evaluating customer service calls for the purpose of measuring service skills & policy adherence, collecting data to drive effective employee coaching and training.

• Deliver classroom, web, and telephone training.

• Conduct monthly analysis on the performance of the technical skills of call center employees pertaining to in-scope subject matter. Assess the effectiveness of training that has been delivered and create action plans to improve performance.

• Training components will be geared toward new hires, existing staff and individuals who seek one-on-one assistance.

• Prepares new representatives by conducting service processes; developing individual coaching plans; providing resources and assistance; scheduling orientation and ongoing training.

• Determines training needs by observing service encounters; technical, service and customer experience results reports; conferring with management.

• Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources.

Language: Must have excellent communication skills in English

About Company

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