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Manager, Application Support & Delivery

Keywords / Skills : Application Support Engineer, Application Support & Delivery, MCITP, PMP, ITIL, Delivery Management

10 - 12 years
Posted: 2018-05-22

IT/ Computers - Hardware
IT/ Computers - Software
Technical Support Engineer
Other Information Technology
Posted On
22nd May 2018
Job Description
Manager, Application Support & Delivery


• BSC/BA in computer science, computer engineering, information technology, or relevant field.

• Preferably a MSC in business management, information technology management, accounting, or relevant field.

• Preferably certified MCITP, PMP, ITIL

Main Responsibilities:

• Build and Maintain an effective Application Support and Delivery Team.

• Own, Lead and Manage the Application Support and Delivery of Software Development & Solutions for the Group to translate User, Business and Technical requirements into Specifications, Application high level workflows and Propose IT solutions.

• Responsible for Design, Configuring, Developing and Supporting multiple systems and its integration with the end-to-end solution.

• Responsible for the quality of the design and delivery of the various system component.

• Manage and own Production Incidents/Outages which includes determining priority levels and negotiating & setting expectations with users.

• Able to understand the entire Application Eco System, understand constrains & bottlenecks and be able to propose how processes can be simplified and automated.

• Develop System Requirements and assist in Accessing & Reviewing vendor proposals to ensure Compliance to Specifications.

• Manage 3rd party Application Delivery Partners to satisfy a complete system implementation.

• Coordinate, Manage, Monitor and Control allocated projects within Schedule, Cost and Technical Constraints.

About Company

Sapura Energy Berhad

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