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Manager - Customer Experience

Keywords / Skills : Six Sigma

7 - 10 years
Posted: 2018-10-24

Nationality
Malaysia
Industry
Recruitment/Staffing/RPO
Function
IT
Role
Customer Service Executive
Posted On
24th Oct 2018
Job Ref code
746
Job Description


Description:
The role will focus on process improvement for optimum customer experience.
This role will be part of Customer Relations & Retention team.

Qualifications:
Bachelors degree in Business or relevant field, Masters degree preferred

Experience:
7-10 years progressive customer facing experience
Exceptional customer focus with ability to understand customer needs

Skills:
Ability to interact and communicate effectively at all levels of the organization
Proven process improvement, Lean Six Sigma methodology experience
Excellent oral, written and presentation skills
Problem solving ability in a complex environment
Ability to think strategically and execute to get results
Proven commitment to achieve goals
Ability to design and drive performance improvement
Customer centric with the ability to balance customer benefits and business goals effectively
Strong organizational skills with the ability to execute/implement on strategic design
Capability to manage multiple priorities, manage virtual teams and gain cooperation while driving accountability
Key Skill(s)

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