Our Client Our client is a premier global operations center for a well-known international bank currently seeking a professional to handle the alerts as per current policies and procedures. The bank itself is a tier-1 bank operating across all areas of retail, corporate and investment banking. The Role Your role primary to provide legal support and advice to the Operational Continuity in Resolution Team. The Successful Applicant
Minimum of 10 years of exposure to any banking and Financial industry.
A good knowledge into credit analyst and provisioning.
A good provision experiences into credit management.
To plan for standardization of Credit and Risk processes
What's on Offer
Please contact Harvin Kaur on (603) 2300 7219 or send an email at Harvin.Kaur@ambition.com.my
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases