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Mandarin Customer Service Analyst

Keywords / Skills : mandarin speaking, customer service analyst, customer service, bilingual

1 - 3 years
Posted: 2019-08-19

China, Malaysia, Philippines, Singapore, Taiwan
Customer Service/Call Centre/BPO
Other Customer Service
Posted On
19th Aug 2019
Job Ref code
Job Description
Our client, one of the biggest IT/BPO Company in the Philippines and internationally is looking for Native/ Non-native Mandarin Customer Service Analyst.

Some of the roles and responsibilities of a Bilingual Mandarin Analyst include: 

1) Perform customer support via phone, chat and email both in English and Mandarin Language.

2) Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems.

3) Assess and resolve non-standard and standard issues or problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.

4) Coordinate with Mandarin counterparts using Mandarin language as the main language for communication.

5) Perform other tasks that may be assigned by his/her team lead from time to time.

Service channels: Inbound/Outbound phone, email & chat

Language Premium on top of the basic salary and benefits are provided, based on the result of language proficiency assessment.

Candidates must be in the Philippines and willing to work in BGC.

You may apply here or send your updated resume to with the following details:

1. Presently in the Philippines (Yes/No):
2. Language Proficiency (Familiar/ Efficient/ Fluent/ Native):
3. Willingness to work in BGC:
4. Current Salary:
5. Salary Expectation:
6. Notice Period/ Soonest Date to Join:

About Company

Quess Corp. Ltd., the leading global business services provider firm, was established in 2007. Headquartered in Bengaluru, the company has a pan-India presence with 65 offices across 34 cities along with overseas footprint in North America, the Middle East and South East Asia. It serves over 1700+ customers across 5 segments namely Industrials, Facility Management, People Services, Technology Solutions and Internet Business.

Quess Corp Limited offers an expansive and an impressive set of services across the APAC region with its presence in Malaysia, Sri-Lanka, Philippines, Singapore and Vietnam. We are a step-down subsidiary of USD 44+ Billion (as of 30th Sept 2016), multinational, Fairfax Financial Holdings Group; held through its Indian listed subsidiary, Thomas Cook India Limited. We are committed to providing a world-class customer experience while continuously working towards creating better lives. Superior services and technology solutions have enabled us to achieve market leadership in many of the businesses service lines.
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