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Mandarin Customer Service Executive

Keywords / Skills : Multitasking, Communication, Trouble Shooting,

1 - 11 years
Posted: 2018-09-24

Nationality
Malaysia
Industry
Customer Service
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive
Education
Bachelors
Degree
Salary
30000 - 36000 MYR
Posted On
24th Sep 2018
Job Description
Job Responsibilities
- Able to communicate with the customer through communication tools
- Able to type in fast pace (Chinese & English)
- Responsible for customers’ order and provide excellent customer service assist
- Handle customers’ enquiry in a timely manner
- Summarize and categorize data of daily customers’ inquiries
- Strong client-facing, communication skills, troubleshooting, and multi-tasking skills

Requirements
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Proficiency in English and Chinese
Working knowledge of customer service software, databases, and tools
Awareness of industry’s latest technology trends and applications
Strong client-facing and communication skills
Troubleshooting and multi-tasking skills
Customer service orientation
Experienced in customer service
Candidates must possess at least Bachelor’s Degree and above or equivalent.
Excellent verbal and written communication skills
Proficiency in Microsoft Office Suite and Google Docs
Salary offered is based on the years of related working experience


Benefits
Basic salary: RM 3000
Monthly full attendance award
Monthly team activity
Annual company trip
Annual company dinner
Annual bonus
Annual Increment
Including EPF, SOCSO, and EIS
Monthly team lunch

工作职责 
1.通过Internet聊天工具与客户进行沟通
2.会中英文打字聊天沟通,打字速度快
3.负责客户的订单跟进和处理
4.及时对客户咨询的回复,处理好售后工作
5.整理与客户日常沟通遇到的问题进行分类统计
6.沟通表达协调能力强,能完成临时安排工作

能力要求
拥有客户服务的经验
精通管理方法和技术
熟练掌握英文和中文
客户服务软件,数据库和工具的工作知识
了解行业最新的技术趋势和应用
战略思考和领导能力
解决难题和同时处理多项任务的技能
有客户服务意识
有客户服务经验
必须至少拥有本科学士学位或以上学历或同等学历
优秀的客户服务技巧和书面沟通技巧
熟练使用Microsoft Office Suite和Google Docs
提供的薪酬基于多年的相关工作经验

工作福利
基本工资:3000
每月全员出勤奖
每月团队活动
公司年度旅行
年度公司晚宴
年度奖金
年薪增长
包括EPF,SOCSO和EIS
每月团队午餐


About Company

Dynamic and exciting BPO company which currently growing rapidly and provide friendly environment to with with. Always strive to deliver excellent service and provide the best for our employees.
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