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Mandarin Speaking Business Operations Associate Manager

Keywords / Skills : Business Operations, Customer Service, business operations manager, Customer Support, Customer Care

2 - 5 years
Posted: 2019-08-19

Nationality
China, Malaysia, Philippines, Singapore, Taiwan
Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Operations Manager
Other Customer Service
Education
Bachelors
Degree
Posted On
19th Aug 2019
Job Ref code
RG013
Job Description
Our client, one of the biggest IT/BPO Company in the Philippines and internationally is looking for Native/ Non-native Mandarin Speaking Business Operations Associate Manager.

Some of the roles and responsibilities are as follows:

• Interpret day-to-day business objectives and prepare/execute operational practices/work programs. Ensure proper execution of processes by team

• Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately

• May perform data entry or other client related tasks in various systems, as required

• Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities

• May make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling. Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours

• Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from supervisor or workforce planner

Language Premium on top of the basic salary and benefits are provided, based on the result of language proficiency assessment.

Candidates must be in the Philippines and willing to work in BGC.

You may apply here or send your updated resume to ryan.garcia@quesscorp.ph with the following details:

1. Presently in the Philippines (Yes/No):

2. Language Proficiency (Familiar/ Efficient/ Fluent/ Native):

3. Willingness to work in BGC:

4. Current Salary:

5. Salary Expectation:

6. Notice Period/ Soonest Date to Join:

About Company

Quess Corp. Ltd., the leading global business services provider firm, was established in 2007. Headquartered in Bengaluru, the company has a pan-India presence with 65 offices across 34 cities along with overseas footprint in North America, the Middle East and South East Asia. It serves over 1700+ customers across 5 segments namely Industrials, Facility Management, People Services, Technology Solutions and Internet Business.

Quess Corp Limited offers an expansive and an impressive set of services across the APAC region with its presence in Malaysia, Sri-Lanka, Philippines, Singapore and Vietnam. We are a step-down subsidiary of USD 44+ Billion (as of 30th Sept 2016), multinational, Fairfax Financial Holdings Group; held through its Indian listed subsidiary, Thomas Cook India Limited. We are committed to providing a world-class customer experience while continuously working towards creating better lives. Superior services and technology solutions have enabled us to achieve market leadership in many of the businesses service lines.
Read more here www.quesscorp.com
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