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Mandarin Speaking Transactions Processing Analyst

Keywords / Skills : Transaction Analysis, data analysis, Customer Service, Customer Support, Customer Care

1 - 3 years
Posted: 2019-08-19

Nationality
China, Malaysia, Philippines, Taiwan
Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Other Customer Service
Education
Bachelors
Degree
Posted On
19th Aug 2019
Job Ref code
RG012
Job Description
Our client, one of the biggest IT/BPO Company in the Philippines and internationally is looking for Native/ Non-native Mandarin Speaking Transactions Processing Analyst.

Some of the roles and responsibilities are as follows:

- Manage daily ticketing queues which includes researching the invoice discrepancies and customer service to answer dispute related concerns
-Respond to and resolve cases raised by Collections and/or Sales Team, pertinent to invoice dispute

-Timely management of cases according to the agreed SLA's

-Demonstrate an expert level of knowledge of products and services offered by the client

-Take ownership of customers' issues ensuring end-to-end service with an emphasis on excellent customer service satisfaction and attention to detail

-Take the lead in the weekly calibration with the Collections team to ensure alignment on process and Dispute coverage

-Connect and proactively communicate with the Sales team in resolving invoice disputes

-Identify possible High Risk Incidents involving PII exposure, raising the incident and completing the RCA for TL and GOM review

-Ensure understanding of team SLAs,CPIs and KPIs and align to management's vision and direction

-Ensure that dispute activities are performed within SLA's requirements, and following the approved desktop procedure by the client

-Month End close, data freeze and scheduled billing run are observed by ensuring timely and accurate completion of the activities

-Adhere to policies and guidelines set for both client and the Company 
-Ensure appropriate controls are in place related to the activities of dispute processing to ensure data and distribution

Language Premium on top of the basic salary and benefits are provided, based on the result of language proficiency assessment.

Candidates must be in the Philippines and willing to work in BGC.

You may apply here or send your updated resume to ryan.garcia@quesscorp.ph with the following details:

1. Presently in the Philippines (Yes/No):

2. Language Proficiency (Familiar/ Efficient/ Fluent/ Native):

3. Willingness to work in BGC:

4. Current Salary:

5. Salary Expectation:

6. Notice Period/ Soonest Date to Join:

About Company

Quess Corp. Ltd., the leading global business services provider firm, was established in 2007. Headquartered in Bengaluru, the company has a pan-India presence with 65 offices across 34 cities along with overseas footprint in North America, the Middle East and South East Asia. It serves over 1700+ customers across 5 segments namely Industrials, Facility Management, People Services, Technology Solutions and Internet Business.

Quess Corp Limited offers an expansive and an impressive set of services across the APAC region with its presence in Malaysia, Sri-Lanka, Philippines, Singapore and Vietnam. We are a step-down subsidiary of USD 44+ Billion (as of 30th Sept 2016), multinational, Fairfax Financial Holdings Group; held through its Indian listed subsidiary, Thomas Cook India Limited. We are committed to providing a world-class customer experience while continuously working towards creating better lives. Superior services and technology solutions have enabled us to achieve market leadership in many of the businesses service lines.
Read more here www.quesscorp.com
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