Perform functions associated with all wafer production including operations, equipment's process and training. Collects and evaluates operating data to conduct on-line equipment adjustment and ensure process optimization. Also, responsible for preventive maintenance, troubleshooting and sustaining. Responsible for improvement processes, troubleshooting nonstandard events in the production line, and reviewing technological health and stability. Participate in safety forums and Emergency Response Team as required. High degree of judgment and initiative is required in resolving complex nonstandard problems and developing recommendations. Normally receives general instructions on routine work, and detailed instructions on new work.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases