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Jobs in Metro Manila / NCR
Market Intelligence Analyst (Social Listener)
Sorry, This job is expired.
Market Intelligence Analyst (Social Listener)
Quess Corp Limited
Keywords / Skills :
Market Intelligence Research, social listener, market research, competitor research
Metro Manila / NCR
1 - 3 years
Posted:
2019-08-06
All Jobs by this Recruiter
Nationality
Philippines
Industry
•
ITES/BPO
•
Recruitment/Staffing/RPO
Function
•
Customer Service/Call Centre/BPO
•
Human Resources
Role
Other Human Resource
Education
Bachelors
Degree
Posted On
6th Aug 2019
Job Ref code
RG007
Job Description
Our client, one of the biggest multi-national BPO/IT Company in the Philippines and worldwide is looking for Market Intelligence Analyst (Social Listener).
Job Description:
Social Listener:
1. Does talent research for specific skills such as talent mapping, skills availability, etc.
2 .Generates various reports on talents available in the market such as pool estimates, current and emerging trends, etc.
3. Conducts competitor research on their performances, activities and other relevant industry-developments
4. Conducts adhoc market intelligence and research projects as requested by business groups
5. Monitor competitors and then experience in handling unstructured data; spot trends in competition
Project Management:
1. Handles various external vendors tapped for specific market research projects
2. Implements market research projects to address business inquiries of various teams
3. Coordinates with various vendors and stakeholders, monitors timelines of the project, and actively takes part in the execution of various market research projects
Qualifications:
- Graduate of any IT-related course
- 1 year experienced in Social listening tools (social media platform such as social baker and meltwater)
- Research skills and experience – either market research or business/financial research
- Analysis and insight generation – preferably market research, but could also be business or financial research
Key Skill(s)
Market Intelligence Research
social listener
market research
competitor research
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About Company
Quess Corp. Ltd., the leading global business services provider firm, was established in 2007. Headquartered in Bengaluru, the company has a pan-India presence with 65 offices across 34 cities along with overseas footprint in North America, the Middle East and South East Asia. It serves over 1700+ customers across 5 segments namely Industrials, Facility Management, People Services, Technology Solutions and Internet Business.
Quess Corp Limited offers an expansive and an impressive set of services across the APAC region with its presence in Malaysia, Sri-Lanka, Philippines, Singapore and Vietnam. We are a step-down subsidiary of USD 44+ Billion (as of 30th Sept 2016), multinational, Fairfax Financial Holdings Group; held through its Indian listed subsidiary, Thomas Cook India Limited. We are committed to providing a world-class customer experience while continuously working towards creating better lives. Superior services and technology solutions have enabled us to achieve market leadership in many of the businesses service lines.
Read more here www.quesscorp.com
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Exp.:
0 - 2 yrs
Walkin Date:
04 May
Walkin Venue:
Bhopal
Job Details :
Experience :
2 - 6 years
Job Location :
Mumbai
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints. Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Policy Servicing:-
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check Follow up with HUB for policy issuance of pending cases
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