We started in 1996 from a very small business.Through hard work and perseverance, it was able to expand to Seremban (Seremban Center point), Kajang (Plaza Metro Kajang) and Bukit Raja. It was in 2003, that the Headquarters was moved to Shah Alam to modernized and scale-up its manufacturing capacity to meet the ever-growing market demand for Food products.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases