We are manufacturer of cleaning, sanitation and surface treatment chemicals since 1995 serving wide network of customers from various sectors. With growing demand for cleaner, healthier and safer workplace and leisure environment, we consistently provide innovative solutions and service excellence to meet the expectations.
We design and custom-make equipment and system related to cleaning procedures to help our customers achieve the required hygiene level thus improving on disease prevention and control. We offer best-practice consultation and have dedicated sales and technical professionals attending to enquiry and after-sales service.
Our R&D team consists of experienced chemists engaged in innovating, refining and developing products and solutions that enable us to provide a competitive advantage to our customers.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases