Design and Maintain Optus Business IT applications integration/API architecture to optimize scalability and adaptability to meet requirements.
Code reviews and providing guidance to developers on the best practices
Manage the delivery of defined scope and deliverables according to the dates and milestones established
Working with the architecture team to evaluate different integration patterns to determine the usefulness and applicability to the organization.
Working with onsite and offshore delivery teams.
Facilitate operations meetings, providing updates on project status, issues, risks, escalations, and change requests
Coordinate with 3rd party vendors on application support issues, defects and enhancements
Track change requests and determine impacts to timeline, resources, and project cost before aligning on next steps
Work with Release Management and QA teams to develop best in class processes
Key Skills, Knowledge and Experience:
Strong experience and understanding of business processes in Telco organizations
5+ years of hands-on development experience implementing integration solutions.
2+ years of experience another programming language, preferably Java, Groovy, Ruby, Python.
Hands-on integration development experience with Mulesoft.
API Management solutions on Mulesoft, using RAML.
Experience on implementing guaranteed message delivery framework using one of queuing platform Anypoint MQ,
Experience in integrating ServiceNow application
ServiceNow SOAP API, REST API, and BULK API
Anypoint Studio and Anypoint Designer.
Deploying and maintaining MuleSoft application; Maven and Jenkins a plus.
Experience leading development team as a lead engineer
Experience in delivering software projects using Agile methodology
Education and Experience:
Bachelor’s degree in Information Technology Management or related discipline
Minimum 5 years of direct experience
Experience in leading technical teams in a fast paced environment
Knowledge of all phases of software development including requirements/story gathering, analysis, solution design, development, testing (unit, integration, end-to-end user), implementation, and support
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases