We are looking for native Japanese Speaker for IT support role with a leading company
Accountable for: 24x7 single point of contact and first line support Providing front line customer service, owns and monitors customer satisfaction End to end Incident Management process Part of request fulfilment process and delivery process Proactive and Preventive monitoring Providing internal/external users with updates and acting as first point of escalation Logging, categorizing and prioritizing incidents/requests, updating cases history, triaging and managing cases through to closure (end to end ownership)
Responsible for: • Invoking major Incident Management Process when needed • Identifying knowledge gaps, updating knowledge scripts and self-help guides for the customer • Ensuring and escalating if the inventory of components is incomplete and/or out of date • Providing and managing onsite support (for incident resolution but also new installations and any other type of order)
Requirements: • Good Communication skills (verbal and written) • Problem Solving • Basic IT Troubleshooting • Cisco Knowledge or experience • ITIL and SLAs knowledge and understanding • Customer Orientated • Attention to detail • Quality Control
Nityo Infotech Corporation is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo Infotech has operations in 11 countries with 16 offices across globe includes US, Europe and Asia. Its portfolio of solutions and services includes outsourcing, system integration, Application Software development, IT consulting and Quality Assurance & Training. Nityo provides services to several clients located across the world, including many Fortune 1000 and Global 2000 companies, in the commercial, industrial and government sectors - across key vertical markets, like financial services, Manufacturing & Semiconductor, life sciences and healthcare, telecommunications and utilities, Top notch System Integrators, and independent software vendors. Nityo is a SAP Service Partner & also has created Center of excellencefor PeopleSoft technologies in their offshore devolpment centers in Singapore & India. Visit us @ www.nityo.com to know more about us.....
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases