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Need IT or Computer Science Educational background people to work in One of the Biggest MNCs.

Keywords / Skills : Helpdesk, Service Desk Support, Helpdesk Executive, IT Helpdesk Support, Desktop Support, Technical Support, Helpdesk Coordinator

1 - 5 years
Posted: 2019-05-22

Nationality
Malaysia
Industry
Customer Service
ITES/BPO
IT/Computers - Hardware & Networking
IT/Computers - Software
Function
IT
Role
Customer Service Executive
Technical Support Engineer
Fresh Graduate
Education
Bachelors
Degree
Diploma
ITC
NTC
Vocational
Masters
Post Graduate
Job Type
Contract tenure:
Above 12 month
Billing rate:

per year
Posted On
22nd May 2019
Job Description
Provides Level 1 technical support for all software and hardware within negotiated Service Level Agreements(SLAs).
• Logs all incidents reported via telephone, email or voice mail.
• Attempts to troubleshoot and resolve all incidents reported to the Help Desk or received via a ticketed request.
• Coordinates and tracks all system level production down resolution as necessary per documented procedures.
• Installs and configures hardware and software as required.
• Provides support for remote users.



About Company

Nityo Infotech Corporation is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo Infotech has operations in 11 countries with 16 offices across globe includes US, Europe and Asia. Its portfolio of solutions and services includes outsourcing, system integration, Application Software development, IT consulting and Quality Assurance & Training. Nityo provides services to several clients located across the world, including many Fortune 1000 and Global 2000 companies, in the commercial, industrial and government sectors - across key vertical markets, like financial services, Manufacturing & Semiconductor, life sciences and healthcare, telecommunications and utilities, Top notch System Integrators, and independent software vendors. Nityo is a SAP Service Partner & also has created Center of excellencefor PeopleSoft technologies in their offshore devolpment centers in Singapore & India. Visit us @ www.nityo.com to know more about us.....
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