Together with other members of the Systems Development Team and the Development Centre Manager, develop software applications that are reliable and consistent with the Chubb standards and guidelines. This includes discussing business requirements with the business users, as well as the development and testing of applications. This role will predominantly assist Chubb business units and departments to achieve their strategic objectives, by providing them with Information Application Technology services and hence help to build company business plans and profits.
Major duties and responsibilities
Understand Chubb business workflows and processes.
Understand Chubb data workflows.
Analyze and /or design and/or implement (or assist Project Team members to do so) IT Systems Development Projects.
Provide maintenance and support services to Application systems used by the region
Liaise with IT Department infrastructure and development team members to ensure that appropriate Chubb systems standards are continually being met and security is not compromised.
Oversee appropriate administrative tasks associated with Chubb application usage
Design and develop web applications and apply web application tools and technologies wherever possible.
Advise or recommend the purchase of new technologies where appropriate and required.
Liaise with business units and encourage them to consider and appreciate strengths and weaknesses of Information Technologies.
Stay abreast of new information technologies and methods.
Manage stakeholders in major projects and ensure they are kept up to date with progress against plans and that any issues are communicated effectively to them.
Other duties as assigned.
Excellent formal and interpersonal communication skills
Must be self motivated
Must be a team player
Familiar with insurance workflow processes.
Understanding of Windows Server 2008, 2012 or higher Operating Systems
Experience in SQL Server Reporting Services and Analysis Services
Must be familiar with :
a. System specification and analysis procedures
b. Object oriented programming methods and languages
c. Systems Software Specification Lifecycle
d. Web development technologies
Good working knowledge of the Windows XP or Windows 7 Operating Systems.
At least 3 – 5 years working experience in application development.
Computer Science Degree or similar.
Knowledge, experience and understanding of the Microsoft .NET development platform preferably in ASP.NET 1.0, 2.0, 3.5 or higher and C# in particular.
Knowledge of the Microsoft SQL Server 2008/2012 or higher Database Server.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases