Develop and maintain in-house web based applications which are mainly written in Microsoft.Net (Microsoft SharePoint will be an added advantage).
Develop, enhance and maintain program in accordance with the design and its requirements.
Convert Microsoft Office Access Project, Microsoft Office Access Database and VB applications into web application
Work closely with users to identify business requirements and opportunities for continuous improvements
Document all work in accordance with standards.
Provide support and training to end-users.
Candidate must possess at least a Bachelor's Degree in Computer Science/Information Technology or equivalent.
Must be malaysian citizen/Malaysian PR
2-3 year programming working experience in Microsoft.Net environment, Microsoft SharePoint 2007/2010, Visual Basic, Excel VBA, Microsoft SQL 2005 and above, Microsoft Office Access Project and Microsoft Office Access Database.
Strong analytical and problem solving/troubleshooting skills.
A good team player with an aptitude for initiatives, willingness to learn and accept challenge and proficient in English.
Resourceful, innovative and always seek opportunities to enhance IT processes.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases