Application support - Provide ongoing technical support for various software applications to all college administrative staff
Application implementation - implement any purchased software systems, enhancements to existing software systems, modifications to existing software systems required
Business Analysis - Understand and evaluate business procedures to provide a software based solution to increase productivity and efficiency to existing procedures
Application Development - create new software based solutions/enhancements for both students and staff using existing framework
Job requirements are:
Candidate must possess at least a Bachelor Degree in Computer Science or equivalent.
Required skill(s): JavaScript, PHP, .Net frameworks, MSSQL Database skills, IIS web server
Familiar with front end frameworks (Angular or Bootstrap)
At least 2 year(s) of working experience in the related field is required for this position.
Possess strong analytical skills
Experience in Moodle or Course Management System (CMS) is an added advantage
City University Malaysia is the gateway to a bright future for individuals who wish to acquire knowledge and unleash their potential to excel in the field of Science and Technology. We are making significant contributions to the development on our knowledge capital towards a sustainable future of the nation and the region. We are committed to be one of the leading centers of excellence in higher education and to be internationally recognized.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Policy Servicing:-
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases
