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Network Engineer, Level 1 - ASAP

Keywords / Skills : NetworkNetwork engineer, LAN, WAN, Routers, Network administrator, CISCO, Juniper, CCNA, Avaya, Nortel, Router

6 - 16 years
Posted: 2019-06-04

Banking/Financial Services
Network Administrator
Post Graduate
1000 - 1000 MYR
Posted On
4th Jun 2019
Job Description
Why work at Standard Chartered?
Standard Chartered believe that every one of their colleagues plays a tangible role in delivering their purpose – "Driving commerce and prosperity through our unique diversity." They all feel strongly about living their valued behaviours – Never settle, Doing the right thing, and Better together and their culture makes this organisation special. Standard Chartered Bank have always sought continuously to improve, to challenge themselves and to drive change within the industry, the world we live in, and with themselves to live up to their brand promise - to be Here for good.

The success of the Bank and the achievement of their business strategy hinges on the way they invest in, manage and organise their people, the employee experience they create and the culture they build. Standard Chartered are building a future ready workforce enabled by digital skills, organisational adaptability and leadership at every level. They are committed to creating an inclusive and flexible environment where their diverse talent feels able and inspired to make a meaningful contribution to the prosperity of our clients.

The Role Responsibilities

1. Infrastructure Monitoring and First level technical operations of the Network Infrastructure – WAN, LAN & Security Infrastructure.

2. Participation of Network related major incidents and Critical Migrations.

3. Key engagement with regional and global network teams, security teams, wider technology support team and management, application/business support, external service providers.

4. Contribute excellence in Incident / Problem / Change Management of SCB Global Network & Security Infrastructure

5. Contribute and Participate Critical Incident calls that involve complex multi-component, multi-platform issues together with peer Infrastructure teams like OS Platforms, Middleware, DB, and Application support

6. Ensure end-to-end root cause analysis and trend reporting for production issues is carried out in a way that meets business and technology requirements

7. Network Monitoring reporting, event management and coordination.

8. Participate relevant end-to-end service improvement initiatives to address risk mitigation and service stability.

9. Ensure accurate and regularly updated information related to network physical inventory, logical inventory, network diagram, network traffic flow, technical troubleshooting documents and operational process documents.

10. Demonstrates continuous effort for identifying problematic areas and report in to next level for permanent fixes.

11. Escalate incidents to Level II when appropriate and keep management updated about the situation proactively.

12. Assist in implementing Global Projects, owning the processes and documentation when requested.

13. Work on accountable ticketing console not through any non-accountable systems or process.

14. Meeting and exceeding defined service level metrics on timeliness and accuracy.

15. Work as a global team to manage the operations of multiple customers with multiple shift operations.

16. Focus on maximizing customer experience while optimizing costs

17. Contribute to the development of short and long term strategic network improvement goals.

18. Basic ITIL knowledge is mandatory.

Our Ideal Candidate

1. Graduate degree/Diploma in a technical discipline with professional certifications.

2. Around 6 to 10 years of hands-on working knowledge in Network WAN/LAN and Operational experience in a global MNC environment with ISP management background.

3. Ability to manage diverse stakeholder expectations.

4. First level network technical & analytical skills, with experience in monitoring, event management and network performance monitoring is necessary.

5. Excellent oral/written communication skills for articulating thoughts clearly with stakeholders ranging from engineers to senior business management and external parties.

6. Industry certifications – CCNA Equivalent is necessary.

Following Skills are highly desired at deep technical level:

▪ Switching / Routing (WAN & LAN) - Cisco and Juniper (Mandatory).

▪ Leased line technologies, DWDM and Other WAN link/Circuit troubleshooting experience (Mandatory)

▪ Security Platforms - Juniper SRX, Netscreen, Cisco ASA Firewalls, VPN Gateways (Preferred)

▪ Proxies, Wireless products, etc (Mandatory) ▪ IP Services like DNS, DHCP, IPAM, AAA Platforms (Optional)

▪ Experience in working with ISPs and Banking Environment.

▪ Must have good time management skills and excellent customer focus.

▪ Ability to work and communicate with external vendors, Providers and multiple groups within the company.

▪ Good interpersonal skills.

▪ Cultural sensitivity

Apply now to join the Bank for those with big career ambitions.

About Company

Established in 1997, Resource Solutions is a provider of Recruitment Process Outsourcing (RPO) and Managed Service Provider (MSP) solutions.
As part of the Robert Walters Group – a world-leading specialist professional recruitment consultancy, our business has considerable resources at its disposal. With a global footprint across 25 countries, we’re able to work in close partnership with organisations and manage everything from global accounts with demanding resourcing strategies to single sites with lower recruitment volumes.
We currently source and recruit for clients in over 40 countries, manage a recruitment budget of over £2 billion and hire tens of thousands of employees each year. We’re in a strong position in the market, and aim to build on that further still – developing quality solutions and driving service improvement, innovation and value in order to continuously exceed client expectations.
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