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Network Engineer

Keywords / Skills : Network Engineer, IT operations, Firewall, Fortigate , CCNA, Cisco, Hardware networking, Cisco Inter-networking Solution, Network Security, Datacenter architecture, Information Security

2 - 8 years
Posted: 2018-07-26

Job Description
Role Purpose:
  • The Network Engineer will be responsible of all Data Centre LAN Network activity at all TSI managed data centres internationally within the organization. 
  • The Network Engineer is responsible for maintaining, implementing, supporting computer networks, including local area networks (LANs), wide area networks (WANs), the Internet, intranet and other data communications systems.
Type : Contract for 1 year.

Accountabilities:
Beginner Level (JG8 & JG7):
  • Provides first level technical support of escalations 
  • Support computer networks, including local area networks (LANs), wide area networks (WANs), the Internet, intranet and other data communications systems. 
  • Maintain, implement & support computer networks, including local area networks (LANs), wide area networks (WANs), the Internet, intranet and other data communications systems. 
  • Collaboration with all service lines and vendor to meet customer and management KPI. 
  • E2E ownership of Event Ticket 
  • E2E ownership of Incident Ticket - Low Priority 
  • E2E ownership of Change Ticket - Minor/Standard 
  • E2E ownership of Request Ticket - Low Complexity 
  • Support multiple environments / landscape with unique process and mechanics by location and technology. 
  • Comply with company processes and quality management. 
  • Understand international stakeholders in different time zones. 
  • Offsite technical support when required 
  • Diligently perform tasks assigned by the team leader
Intermediate Level (JG6 & JG5) 
  • Supports all activities mentioned in Beginner’s Level 
  • Provides second level technical and escalation support 
  • Responsible to maintain, implement & support computer networks, including local area networks (LANs), wide area networks (WANs), the Internet, intranet and other data communications systems. 
  • Perform regular evaluation of the network for continuous improvements 
  • E2E ownership of Incident Ticket - High Priority 
  • E2E ownership of Change Ticket - Major/Significant 
  • E2E ownership of Problem Ticket 
  • E2E ownership of Request Ticket - High Complexity 
  • Support, maintain multiple environments / landscape with unique process and mechanics by location and technology. 
  • Improve company processes and quality management. 
  • Support international stakeholders in different time zones. 
  • Offsite technical hardware deployment and support 
  • Diligently perform project assigned by the manager 
  • Provide technical and professional services and be involved in IT project management 
  • Perform test plans, implementation plans and project timelines for various projects 
  • Manage technology vendors - Cisco, Fortigate, etc. 
  • Upgrade network hardware and software components as required 
  • Collaboration with central team on third level critical issue with critical CBI and high priority issue.
  • Updating design presentation and proposals for staff or customers (e.g. Low level designs (LLD), High level design (HLD), etc.) Prepares operation & utilization reporting 
  • Manages process alignment with global teams (SK/HU) 
  • Manages Cisco service contract with LBU/POP 
  • Manages situation / escalation locally / centrally 
  • Supports and participates in project delivery of projects from central team 
  • Guide junior engineers in the daily tasks required 
  • Train and coach junior engineers 
  • Manages and works on TCP/IP and other common protocols 
  • Manages and works on Network Security 
  • Manages and works on Asset Management 
  • Carries out Capacity and Forecast analysis 
  • Carries out Cost Management Analysis 
  • Manages and handles procurement and vendor management
Key Challenges 
  • Multiple environments with unique process and mechanics depending on location and technology. 
  • Comply with all process and quality management as defined by the company. 
Qualifications 
  • University degree in Computer Science/IT or equivalent technical or professional qualification with: 
  • 2-3 years of experience in a relevant field of activity for Beginner Level.
  • International stakeholders in different time zones.
  • 4-7 years of experience in a relevant field of activity for Intermediate Level
  • Major in Computer Networking is an added advantage. 
  • ITIL Foundation Certified. 
  • Cisco Certified Network Professional (CCNP) certified. 
  • Cisco Certified Network Associate Certified (CCNA) certified. 
  • 2 – 4 years’ working experience in: 
  • IT operations o LAN (Local Area Network) environment o Network technologies 
  • Possess: o Basic understanding of Cisco Inter-networking Solutions o Basic knowledge of Network Security o Basic knowledge of on Data Center architecture and solutions o Good knowledge of TCP/IP and other common protocols o Good working knowledge of Information Security
Skills And Behavior:
  • Fulfils tasks on-time and conscientiously recognises possible gaps and risks within operational services, and identifies these to relevant stakeholders. 
  • Sets achievable objectives for oneself, and assumes responsibility for agreed objectives and ensures successful closure, recognises opportunities to exceed his/her objectives both quantitive and qualitative manner. 
  • Contributes to the ongoing improvement of operational processes. 
  • Vigilant towards operational risks, and their mitigation, including communication to relevant stakeholders. 
  • Understands and accepts the need for development, and deals well with change, both internally and externally. 
  • Demands and promotes collaboration between colleagues. 
  • Provides information proactively as required, in order to ensure good internal knowledge sharing, in a team and goal orientated manner, sets an example to more junior staff
  • Demonstrates personal initiative, places ambitious demands on his/her work, and the work of others. 
  • Takes an active role in professional development, both technically and personally. 
  • Adapts him/herself to different forms of cultural interaction. 
  • Judges emotion, empathises as necessary, escalates possible conflict situations to relevant stakeholders. 
  • Able to accept constructive criticism, and deals constructively with negative experiences. 
  • Embraces the idea of learning from error. 
  • Demonstrates and communicates corporate values/principles. 
  • Communicates clearly in regards to change, so that all parties impacted have a clear understanding. 
  • Good command in English, both written and spoken.



About Company

T-Systems Malaysia Sdn Bhd
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