The Network Engineer will be responsible of all Data Centre LAN Network activity at all TSI managed data centres internationally within the organization.
The Network Engineer is responsible for maintaining, implementing, supporting computer networks, including local area networks (LANs), wide area networks (WANs), the Internet, intranet and other data communications systems.
Type : Contract for 1 year.
Beginner Level (JG8 & JG7):
Provides first level technical support of escalations
Support computer networks, including local area networks (LANs), wide area networks (WANs), the Internet, intranet and other data communications systems.
Maintain, implement & support computer networks, including local area networks (LANs), wide area networks (WANs), the Internet, intranet and other data communications systems.
Collaboration with all service lines and vendor to meet customer and management KPI.
E2E ownership of Event Ticket
E2E ownership of Incident Ticket - Low Priority
E2E ownership of Change Ticket - Minor/Standard
E2E ownership of Request Ticket - Low Complexity
Support multiple environments / landscape with unique process and mechanics by location and technology.
Comply with company processes and quality management.
Understand international stakeholders in different time zones.
Offsite technical support when required
Diligently perform tasks assigned by the team leader
Intermediate Level (JG6 & JG5)
Supports all activities mentioned in Beginner’s Level
Provides second level technical and escalation support
Responsible to maintain, implement & support computer networks, including local area networks (LANs), wide area networks (WANs), the Internet, intranet and other data communications systems.
Perform regular evaluation of the network for continuous improvements
E2E ownership of Incident Ticket - High Priority
E2E ownership of Change Ticket - Major/Significant
E2E ownership of Problem Ticket
E2E ownership of Request Ticket - High Complexity
Support, maintain multiple environments / landscape with unique process and mechanics by location and technology.
Improve company processes and quality management.
Support international stakeholders in different time zones.
Offsite technical hardware deployment and support
Diligently perform project assigned by the manager
Provide technical and professional services and be involved in IT project management
Perform test plans, implementation plans and project timelines for various projects
Manage technology vendors - Cisco, Fortigate, etc.
Upgrade network hardware and software components as required
Collaboration with central team on third level critical issue with critical CBI and high priority issue.
Updating design presentation and proposals for staff or customers (e.g. Low level designs (LLD), High level design (HLD), etc.) Prepares operation & utilization reporting
Manages process alignment with global teams (SK/HU)
IT operations o LAN (Local Area Network) environment o Network technologies
Possess: o Basic understanding of Cisco Inter-networking Solutions o Basic knowledge of Network Security o Basic knowledge of on Data Center architecture and solutions o Good knowledge of TCP/IP and other common protocols o Good working knowledge of Information Security
Skills And Behavior:
Fulfils tasks on-time and conscientiously recognises possible gaps and risks within operational services, and identifies these to relevant stakeholders.
Sets achievable objectives for oneself, and assumes responsibility for agreed objectives and ensures successful closure, recognises opportunities to exceed his/her objectives both quantitive and qualitative manner.
Contributes to the ongoing improvement of operational processes.
Vigilant towards operational risks, and their mitigation, including communication to relevant stakeholders.
Understands and accepts the need for development, and deals well with change, both internally and externally.
Demands and promotes collaboration between colleagues.
Provides information proactively as required, in order to ensure good internal knowledge sharing, in a team and goal orientated manner, sets an example to more junior staff
Demonstrates personal initiative, places ambitious demands on his/her work, and the work of others.
Takes an active role in professional development, both technically and personally.
Adapts him/herself to different forms of cultural interaction.
Judges emotion, empathises as necessary, escalates possible conflict situations to relevant stakeholders.
Able to accept constructive criticism, and deals constructively with negative experiences.
Embraces the idea of learning from error.
Demonstrates and communicates corporate values/principles.
Communicates clearly in regards to change, so that all parties impacted have a clear understanding.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases