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NOC Support Engineer

Keywords / Skills : Juniper, Firewall, Cisco, MPLS, Routing and Switching, Networking, Routing Protocols, Nagios, Network Monitoring

2 - 7 years
Posted: 2018-07-04

Nationality
Malaysia (Candidates authorized to work in the above mention countries are also eligible to apply)
Industry
ITES/BPO
Telecom
Function
Telecom/ ISP
Role
Other Telecom/ISP - You may specify your option
Education
Bachelors
Degree
Diploma
Non Degree Tertiary
ITC
NTC
Vocational
Posted On
4th Jul 2018
Job Description
• Skills to operate and manage for real time traffic monitoring system, such as Nagios, Telemetry, Zabbix, Cacti, and Grafana.

• Monitor the health of Company’s global network proactively, identify the problems and act before the customers logged a report

• Monitor network routers and switches/audit syslog/ security logs to ensure the health is optimum

• Monitor and act instantly if the problem is detected on critical systems (such as Vanguard system, NetFlow, Nagios)

• Troubleshoot using ping/traceroute and other tools to determine the source of the problem with the customers, and this requires good understanding and experience with BGP routing

• Handling calls and tickets from customers

• Provide support to customer in real time via IM software

• Assist to sell services to customers (if customers requested)

• Report problems with provider by opening ticket and calling them in the case of service failure

• Remote Server provisioning at times 

Job Requirements:
• Candidates with Network Operations Centre (NOC) experience, and networking related certifications are preferred (such as JNCIA, CCNA, CCNP)

• Understand IP and transmission well

• Proficient in various routing protocols and networking technology

• Good understanding and knowledge of network monitoring tools and methodology

• Excellent team player, good communication skills and problem-solving skills

• Must be able to perform rotating shifts 
• Candidate who is proficiency in Mandarin is highly desirable



About Company

BGP Network is the service provider for Cloud Hosting and Cloud-based Anti DDoS protection. The Company designs and optimizes hosting solutions to its clients. BGP Network also provide Dedicated Server Hosting, Co-Location Services, Email Hosting, Web Hosting, Domain Name Services, Manage Services, and Migration Services. It has point-of-presence (POP) in Hong Kong, Taiwan, China, Singapore, Korea, Cambodia and United States as well. The Company's primary focus is to ensure its clients have the secured hosting solution by offering comprehensive protection (24x7x365) for the network resources that power their businesses. BGP Network strives to grow into global platform through developing and introducing the latest technologies to ease its clients’ concerns in this digital transformation era.
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