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Keywords / Skills : Technical Writer, Content Writer, Technicalwriting, Technical Documentation, Technical writing

5 - 10 years
Posted: 2018-10-26

IT/Computers - Software
Technical Writer
Posted On
26th Oct 2018
Job Description
OB Technical Writer

Objectives/Purpose of the Job
  • The objective of the Technical Writer is to ensure that an accurate and effective set of reference documentation is created and maintained across a range of product and service offerings in Optus Business, including 
  • Technical - specifications and supporting documentation 
  • Capability – Capability documents, service descriptions and service catalogue content 
  • Operational - Process, procedures and work instructions 
  • The Technical writer combines a strong analytical focus & consultative approach, with an advanced technical writing discipline, to ensure the delivery and ongoing maintenance of fit for purpose internal and customer facing documentation. 
  • A key challenges for this role will be to master the effective delivery from a remote location. Overcoming the geographical location of the KL-RDC, to establish a strong delivery presence and be seen as a valued and relevant member of the broader OB team, is critical to the ability to effectively deliver. 

Key Responsibilities & Key Result Areas
  • Develop and maintain capability, technical and operational documentation produced for a range of business, technical and customer/consumer audiences (KPI - accurate and well-structured documentation) 
  • Provide technical writing services including proof reading, editing, and formatting documentation, to support capability/product development projects (KPI – Timeliness: achievement within agreed milestone dates) 
  • Gather, validate, refine and correct information through collaborative engagement with stakeholders and subject matter experts.(KPI – effectiveness, measured through stakeholder feedback and document audit) 
  • Process documentation to be of sufficient detail and clarity to facilitate performance by process roles.(measured through BMS compliance audits) 
  • Develop business documentation that clearly and succinctly communicates to and facilitates action by a specific intended audience.(measured through stakeholder feedback and BMS compliance audit) 

Qualifications & Experience

  • Must have 
  • Degree (Business) or certificate in technical communications. 

Good to have
  • Certification – Technical Writer or Communicator 
  • ITIL Foundation Certificate 
  • Career experience that can be demonstrated across IT Industry or Communications. 
  • Experience with ISO9001:20000 standard. 
  • Strong interpersonal skills and ability to work with diverse personal styles and levels of management. 
  • Task and goal oriented, with a sense of urgency and commitment to quality output. 
  • Understanding of and ability to work across organisational functions and levels. 
  • Must be able to manage multiple deliverables within tight timeframes, produce high quality work consistently and efficiently. 
  • Experience in using and administering Document / Knowledge Management systems. 
  • Influencing without direct authority – managing business representation by building relationships and creating an environment to deliver mutual benefit. 

  • Minimum of 5yrs as a Technical Writer 
  • Demonstrable achievement and experience in developing policy, process, technical documentation 
  • Well honed communication skills, and experience in dealing with all levels of an organization. 
  • Knowledge of business/technical documentation practices 
Technical / Professional Skills 
  • Strong written and oral communication skills and ability to present complex issues in a concise and logical format. 
  • Consultancy experience, especially diagnostic, analysis, re design and implementation. 
  • Problem solving and structured thinking skills with the ability to decompose a problem into constituent parts. 
  • Very high level MS Visio, MSWord, MS PowerPoint and MS Excel skills 

Non-Technical / Soft Skills
  • Effective interviewing and listening skills 
  • Develop and manage effective relationships with key contacts at all levels of the organization. 
  • Ability to effectively and comprehensively research a subject or issue utilizing strong investigative abilities 
  • Ability to work through challenges and clear roadblocks to achieve targets/objectives. 

Specific Knowledge

Ability to create, assimilate and convey technical material in a clear, concise and effective manner

About Company

Agensi Pekerjaan Top Talent Recruitment Sdn Bhd

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