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Office 365 System Administrator

Keywords / Skills : Office 365 System Administrator

3 - 6 years
Posted: 2019-03-10

Industry
Recruitment/Staffing/RPO
Function
IT
Role
Technical Support Engineer
Posted On
10th Mar 2019
Job Ref code
880
Job Description


Description:

Role summary:-
To attend calls, emails and tickets from remote IT users for O365 related support and ensure all support jobs have tickets assigned. Provide hands on support via remote login tools to the users to troubleshoot, configure and install required software, drivers or configure settings for windows OS and O365 applications.
Follow up and communicate in between L3 support teams and end users for technical troubleshooting. Ensure all tickets are completed within SLA. Maintain good relationship with users. Demonstrate a thorough understanding of all the processes and procedures for IT related support.

Requirements:-
  • Experience supporting Office 365 users remotely.
    • Outlook
    • Powerpoint
    • MS Word
    • MS Excel
    • Online Exchange server Basic Administration
    • One Drive Server Basic Administration
  • Experience supporting Windows Client Environment in Windows 7/8/10
  • Specific experience on supporting outlook on O365
  • Remote tools experience like LogMeIn and RDP is a plus
  • ITIL is a necessary skill.
  • Familiarity with ticketing systems and ITSM solutions is necessary as well.
  • At Least 3 years experience in L1/L2 support of End user support for IT.
  • Desktop Support background to troubleshoot issues on various hardware platforms and VDIs is a plus




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