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Keywords / Skills : Mandarin Speakers

0 - 1 years
Posted: 2019-05-13

Nationality
Malaysia
Industry
Banking/Financial Services
Function
Banking, Insurance & Financial Services
Role
Fresh Graduate
Posted On
13th May 2019
Job Description

Perform specific duties as instructed by the management and delivering the objectives set by the Group, Company and Department through consistent high quality performance and services to customers (outside & within) with the emphasis on accuracy, TAT and productivity and in accordance with the relevant procedures, guidelines and policies.

1. Know fully & perform BAU within TAT without error guided by

operation procedures, standards, guidelines and policies.

2. Ensure consistent delivery of high quality

services to customers through meeting or exceeding customer expectation guided

by the Service Level Agreement, efficiency/accuracy standards and good business

processes / judgment.

3. Ensure awareness and full compliance of all laid down rules,

regulations, policies, guidelines, procedures, practices and code of conduct

imposed by the Company / Group.

4. Manage the operational risk of the team to avoid operational /

reputational losses and ensure awareness and full compliance of all laid down

rules, regulations, policies, guidelines, procedures, practices and code of

conduct imposed by the Company / Group.

5. Key Control Standards Assessment within department with nil over dues.

6. Follow up on corrective/ preventive actions to a point where concerns

arising from these findings are addressed to a satisfactory level.

7. Ensure due care and diligence is exercised on day to day operational

matters relating to Money Laundering and KYC, acquiring relevant knowledge and

training; thus, providing support to superiors and subordinates.

8. Continue to seek improvement in self, team & operational processes

to achieve service and performance excellence.

9. Support the roll-out of the Company’s & Group’s policies and

initiatives.

10. Ensure full compliance of all laid down rules, regulations, policies,

guidelines, procedures, practices and code of conduct imposed by the

Company/Group.

11. To assist managers and SGOO in the Unit’s

operation.


Key Skill(s)

About Company

Standard Chartered GBS
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