Onsite Desktop Support Engineer

Job Summary

Cognizant Technology Solutions Asia Pacific Pte. Ltd
• IT/Computers - Hardware & Networking • IT/Computers - Software
Kuala Lumpur
Years of Experience
2 - 5 years
Posted On
23rd Mar 2020
Service Desk

Job Description:

Role : Onsite Desktop Support Engineer:

Experience : 2 – 4 years

Location : Cyber Jaya Malaysia

Responsibilities and Duties

Oversee and update assigned support service requests.

Handle daily technical support activities on desktop support, data network and server management.

Setup desktop computers and peripherals and test network connections.

Install and test desktop software applications and internet browsers.

Train end users on usage of computer hardware and software.

Develop and manage effective professional working relationships with contractor personnel, co-workers and clients.

Adhere to policies as per corporate manuals and directives.

Extend computer support for systems software and hardware.

Setup computers and install software for various applications and programs.

Interact with staff on desktop problems and their resolution.

Network and connect computers within organization to better communication.

Maintain computer peripheral devices like printers and resolve associated problems.


Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role for more than 2 Years

Hands-on experience with Windows environments

Working knowledge of office automation products and computer peripherals, like printers and scanners

Knowledge of network security practices and anti-virus programs

Ability to perform remote troubleshooting and provide clear instructions

Excellent problem-solving and multitasking skills

Customer-oriented attitude

These incumbent/candidate who joins us will be supporting markets that would include the countries where these languages are spoken.

English and Cantonese for Hong Kong

English and Bahasa Indonesia for Indonesia

English for Singapore, Malaysia & Philippines


About Us:

Cognizant is a global leader in business and technology services that helps Clients bring the future of work to life – today – in a business environment that is being transformed by accelerating globalization, virtualization, and the shift toward cloud technologies.

We continuously seek the “best and the brightest” when we recruit new employees, and we’re consistently an “employer of choice” at leading engineering and business schools around the world. Our domain industry specialists have well-established backgrounds working with companies in the industries we serve.

Our teams and their talent are a principle reason that we consistently outperform the competition.