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Operations Manager for a BPO

Company Name Confidential

Keywords / Skills : "Operations Management"

5 - 6 years
Posted: 2019-08-19

Job Description
• Experience in Service Delivery and Operations management or outsourcing project in the Navigation Industry (and/or Technical Programs)

• Strong management, organizational, team building, coaching and mentoring skills.

• Strong business skills, industry knowledge, financial management and planning skills, long-term vision, and executive presence.

• Considerable knowledge of all operations lifecycle phases (e.g., requirements definition, risk management, implementation, deployment, maintenance).

• Considerable knowledge of IT production administration and operations activities and control.

• Technical knowledge of information technology networks, systems, peripherals and software applications.

• Ability to formulate, implement and evaluate plans, programs, and procedures applicable to the information processing operations.

• Proven ability to function in an environment that requires flexibility, good judgment and sound decision-making, often based on limited information and/or under extreme conditions.

• Communicates ideas both verbally and in written form in a clear, concise, and professional manner appropriate to audience including executive levels.

• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public.

Key Skill(s)

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