Operations Trainer

Who we are?

As a global Tech-driven consumer finance company, Home Credit understands how technology can profoundly change people's lives. And we use it to provide world-class financial products and services—in partnership with leading brands and retailers—even to first-time borrowers, at a speed that no other company can match.

And we do this in all 10 countries we are present in, from Czech Republic and USA all the way to the Philippines. It’s a game-changing business model, and one that we are proud of: for many of our customers, their Home Credit loan is their very first loan, allowing them to start building their credit history and enjoy more financial tools.

Since launching in Manila in 2013, we at Home Credit Philippines have grown our customer base to over two million clients, and our workforce to over 9,000 employees.

We've impacted countless lives—our customers', and our own people's.

Join our team, and see how we can change yours.

About Job

Looking for a change in your current job? Do you wish to join a company that is outperforming the Industry with a strong growth momentum? If your answer is yes, you might be the one Home Credit Group is looking for…

Job Title:                              Home Credit Group – Operations Trainer 

Location:                              Metro Manila / NCR 

Job Description:


Job Description:

You know you are the perfect fit if you are/have:

  • At least 1 year Training experience
  • Has Training Need Analysis (TNA) background
  • Preferably with BPO training experience
  • Preferably with knowledge of adult learning principles
  • At least with background in Curriculum Development / Module Content
As part of our growth, your tasks will be:
  • Conducts trainings for calls and non-call transactions to ensure operators are able to arrive at the desired level of performance
  • Conducts orientation/trainings on processes for new hires
  • Analyzing training needs of each operator/team – TNA (this is a must)
 

 

Job Summary
Company
Home Credit Philippines 
Location
Metro Manila / NCR 
Job Category
Customer Service/Call Centre/BPO 
Years of Experience
1 - 4 years 
Function
Customer Service/Call Centre/BPO 
Education
 
Posted
14th Nov 2019 
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