Job Purpose: Responsible in developing, delivering, supporting Credit Card related solution.
Key Responsibility: ï§ In charge of overall projects SDLC includes: o To liaise with business users to get project requirements. o To perform project assessment and provide costing & impact analysis. o To provide related documentations includes functional specification and technical specification. o To perform code development. o To perform & coordinate Unit Testing, SIT and support UAT. o To migrate the code changes into production follows the organization standards. o To prepare relevant SDLC documentations. o To provide post implementation support. o To supervise, coach and ensure team member produces committed deliverable. ï§ For projects involving vendors, candidate is to ensure requirements sent to vendor are comprehensive and deliverables from vendors are verified. ï§ To regularly update management via established reporting templates for progress updates. ï§ Assume responsibility for tasks as directed by supervisors. ï§ Ensure compliance to IT standards, SDLC standards, policies and procedures. ï§ To keep a record on time utilisation on a monthly basis and report the same to Manager.
Any other responsibilities/tasks as assigned by the management from time to time.
Work Experience: â¢ More than 3 years of hands-on experience in IBM Mainframe, Cobol, JCL. â¢ Familiar with Credit Card end-to-end processing including Issuing & Acquiring will be an added advantage
Competencies and Skills: â¢ Good leadership skill, organizational ability and time management â¢ Strong written and verbal communication skills, interpersonal skills and the ability to interface effectively with senior business users and IT. â¢ Highly result oriented and can work independently. â¢ Work well with peers from both business and technology stakeholders and interact. â¢ Ability to plan and prioritise work / projects in the team â¢ Highly result oriented and can work independently. â¢ Ability to build relationships and interact effectively with internal and external parties.
If you are interested, please share your profile to firstname.lastname@example.org and provide details below:
Name: Total Yrs of Exp: Relevant Yrs of Exp: Current Location: Highest educational attainment: Current Salary per month : Expected Salary per month : Notice period: Reason looking for a job: Contact number: Mail ID: Nationality:
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases