Accion Labs is a global Innovation-centric organization with 100% focus in the emerging technologies offering Business Innovation services, Strategic consulting, and full-lifecycle implementation services to our clients. We have experience in a range of products – consumer facing products, enterprise products, infrastructure products, EAI/ESB/BPM products.

Accion Labs suite of services aim to meet the unique requirements of organizations, from business consulting, developing custom solutions (Software Engineering), implementing packaged solutions (Application Implementation), to outsourcing and managing applications. We are a rapidly growing, highly competitive and responsive organization with professional management, strong technical and financial resources and deep commitment to fully serve its clients in Singapore, Malaysia, India, Dubai and USA.
Opportunities abound when you work @ Accion Labs, a World-Class Software Solutions and Service Provider.

We are always looking for professional who possess an ability to Think out of the box, the ability to evoke that Entrepreneurial streak residing somewhere within themselves and If you have outstanding skills, high energy, and like to work in a team environment with peers and customers to talk about and of course have what it takes we"d love to hear from you.
Email your resume to

Job Summary
Accion Labs Pte Ltd

Kuala Lumpur, Penang

4 - 10 years

Oracle EBS Production Support,Agile Methodology ,Oracle EBS,Oracle E-business Suite,ODI,Informatica,OBIE ,PL/SQL,Oracle Support,Problem Management process ,Continuous Improvement, Production Support assessment



ERP/CRM - Technical Consultant

Oracle EBS Production Support - Job Openings based in Cyberjaya, Malaysia

Greetings from Accion Labs

Currently hiring for the Oracle EBS Production Support role
Work Location: Cyberjaya, Malaysia
Tenure: 12 months & renewable contract role

Job Description
Senior Production Support Engineer
Amway ERP team is looking for an Oracle E-Business Suite R12 Support Analyst to play a key role in
managing day to day Production Operations. This position will be responsible for supporting multiple SCM
and/or Finance applications within the Oracle E-Business Suite. Core activities will include Incident
Management, Problem Management and Change Requests within the accepted SLE’s. Should be attending
orscheduling weekly meetings, sending weekly Incident Status and so on in multiple geographic locations.
• Support Oracle R12 Oracle E-Business Suite applications in area of Supply Chain Management
and/or Finance
• Responsible for Production Support assessment and resolution
• Responsible for Production Support framework for Incidents, Problem tickets and Change
Requests resolution-based metrics
• Maintain and publish metrics on support areas and identify improvement opportunities
• Continuous effort improving Incident and Problem Management process within the team and
enhance productivity of the support operations
• Develops, implements and maintains a knowledge base system for Incident analysis, Root Cause
Analysis, etc.
• Works closely with business users to provide timely resolution.

• Bachelor’s Degree or Master’s in Computer Science/ Information Technology
• A Finance Degree/background will be an added advantage
• A minimum of Four (4) to Six (6) years of experience in Oracle E-Business Suite (EBS)
• Experience in Oracle E-Business Suite Production Operations support using Agile
• Must have hands-on experience in setups on Oracle EBS Modules (Supply Chain Management
and/or Financial)
• Well-verse in one or more of the areas:
o DE (Order to Cash): Order Management and Account Receivables
o DTD (Inventory & P2P): Inventory, iProcurement, Purchasing, Account Payables, iSupplier,
AME Workflow
o RTR (Financial): General Ledger, Subledger Accounting (SLA), EBS Tax, Project
Management (PA), Fixed Asset (FA), Landed Cost Management (LCM), Costing and Cash

Applicant must be willing to work on any one of the assigned shifts on rotation basis (Malaysia
Time), supporting customers globally.
o Shift 1: 7.30am to 4.30pm
o Shift 2: 10.30am to 7.30pm
o Shift 3: 1.00pm to 10.00pm
o Shift 4: 9.00pm to 6.00am

Note: -- The shift timings may revise as per the business operation needs.
• Experience in at least two full life cycle Oracle implementations is desirable
• Having exposure to Lean and Agile Methodology will be an added advantage
• Certification in Oracle will be an added advantage
• Knowledge in ODI, Informatica, OBIE or SOA will be an added advantage
o Oracle Technical/Developer: PL/SQL, reports, forms, BI publisher, Workflow Builder and

• Exposure to overall architecture of Oracle E-Business Suite and its interaction with other Oracle
• Experience in engaging Oracle Support to research and resolve issues
• Must be willing to work on weekends and public holidays as planned and needed

Interested in applying? Drop latest CV along with following details:
Current Salary:
Expected Salary:
Notice Period:
Reason for job change:
Visa Status:
No of dependents:
Current Location:
Holding any offers in hand:
Interested with shift timings mentioned above?:

Susheela J
IT Services