Work with internal and external customer to understand business requirements and provide best industry practices solutions on technical development.
Participate in the full system development lifecycle which includes business requirements definition, system analysis, design, develop, testing and go live support.
Perform systems analysis and design work, creating appropriate documentation for use in estimating and specifying software development.
Responsible to maintain data integrity on custom reports, applications.
Follow and enforce system controls in respect to change management.
Perform root cause analysis on recurring issues and propose appropriate solutions.
Troubleshoot and solve problems using both analytical and creative techniques.
Document available workarounds and resolutions and contribute to our knowledge base.
Actively participate in Titanfour Learning Centre(T4LC) by providing internal and external training.
Extend helping to all stakeholders and maintain a high level of customer satisfaction
Provide regular status updates to your manager regarding workload, project status, priorities, and outstanding issues.
Proficiency with JDE table structures, OMW, Business Services (BSSV) and or Application Interface Services (AIS) , Z table processing, UBE development, BI Publisher and RDA (including Financial Report Writer) reporting tools
Experienced in at least ONE of modules of JD Edwards E1 Homebuilder Management, Real Estate Management, Sales Order Management, Supply Management and Manufacturing
Experience with relational databases, SQL script writing (Oracle PLSQL preferred)
At least 5 years of ORACLE JD Edwards Development Experience for senior position and 2 years’ experience for junior position
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases